Once installed, the central web application can be made visible inside and outside of the local area network (LAN). The product is a self-hosted server application that permits the primary user to host the software on their own servers, PC, virtual machine (VM), or virtual private server (VPS).
Starting in early 2017, ConnectWise changed the name of ScreenConnect to ConnectWise Control, saying that this was to simplify their software under one company. ScreenConnect, LLC announced that, despite being acquired by ConnectWise, they would continue to operate under their original name in addition to offering their software as a standalone product. On February 11, 2015, PSA company ConnectWise announced their acquisition of the ScreenConnect software in order to improve the remote control features of the latest release of their RMM Software, LabTech. They later began distributing the software as a standalone product. Be careful what you wish for.Elsinore Technologies developed ScreenConnect in 2008 as an add-on to their RMM Software IssueNet in order to assist in providing remote support to end users. Creating another representative portal aside from the browser one will, I suggest, lead to fragmentation and fewer updates as it creates added complexity of managing 2 sets of code - the asp.net web frontend AND a full, separate desktop client.
But don't throw the baby out with the bathwater. The browser interface should be improved, particularly for mobile. But I can't support developing yet another desktop based portal for CW to maintain unless it is an Electron-like app that uses HTML and the same web backend - this could mean it could additionally offer things like quick session launching, persistent sign in, tooltips, tray icons and desktop notifications (good suggestion above by Brandon Stone). I do support significant improvements to the client apps - both the support and access clients as well as the host clients ( I think they should be native apps, not reliant on Java). VSCode or Spotify) or are massive enough to develop and maintain native cross platform apps (e.g. I don't like installed representative portal software, like what BOMGAR offers because cross platform desktop apps are almost always hideous and clunky unless they use Electron or similar technologies (e.g. I have always thought the thing that set CW control apart was a web based interface.
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